BC211 - Social & Health Services Navigation Support Help Line

Addictions / Substance Use, Caregiver Support, Child Services, Disability Services, Housing / Shelter, Immigrant and Refugee Services, Indigenous Services, LGBT2Q+ Community, Mental Health - Adult, Mental Health - Child & Youth, Seniors Services, Victim Services, and Youth Services

Provided by BC211

A free and confidential information and referral service that connects people in British Columbia to a wide range of community, government, and social services.
Dial or Text 2-1-1 If you need information or would like to be referred to community resources that can help you cope with challenges you’re facing, dial 2-1-1 or text 2-1-1 to connect with a resource Navigator. Resource Navigators are available to assist by phone, text, or web chat Monday to Friday from 9am to 9pm, excluding statutory holidays.
  • It’s free and confidential.
  • Interpretation is available in 240+ languages and dialects when calling 2-1-1.
  • Alternatively, submit your inquiry by email to receive a response within the next business day.
After-Hours Support:
Outside of operating hours, the following services are available:
  • Search for resources anytime at bc.211.ca
  • Submit inquiries by email, and get a response the next business day
  • In emotional distress? Contact 310 Mental Health Support at 310-6789 (no area code required)
  • In an emergency, dial 9-1-1

211 (1-888-484-3211)

Website: https://bc.211.ca

Service is available in Arabic, Bulgarian, Burmese, Cantonese, Dari, English, Farsi, French, German, Gujarati, Hindi, Italian, Japanese, Korean, Mandarin, Pashto, Polish, Portuguese, Punjabi, Russian, Spanish, Swahili, Tagalog, Taiwanese, Tamil, Urdu, and Vietnamese.

Cost: No cost

Associated Programs/Services

Also offered by BC211:

Availability

Service area: Province-wide + show cities

Service area cities: 100 Mile House, Abbotsford, Agassiz, Aldergrove, Alert Bay, Alexis Creek, Anahim Lake, Anmore, Armstrong, Ashcroft, Atlin, Bamfield, Banff, Barriere, Bella Bella, Bella Coola, Black Creek, Blue River, Boston Bar, Bowen Island, Brentwood Bay, Burnaby, Burns Lake, Cache Creek, Calgary, Campbell River, Canmore, Castlegar, Cathedral Grove, Cawston, Chase, Chemainus, Cherryville, Chetwynd, Chilliwack, Christina Lake, Clearwater, Clinton, Cobble Hill, Comox, Coombs, Coquitlam, Cortes Island, Courtenay, Cranbrook, Crawford Bay, Creston, Cumberland, Daajing Giids, Dawson Creek, Dease Lake, Deep Bay, Delta, Denman Island, Duncan, Edgewood, Elkford, Enderby, Fanny Bay, Fernie, Fort Langley, Fort Nelson, Fort St. James, Fort St. John, Fraser Lake, Fruitvale, Gabriola Island, Galiano Island, Gibsons, Golden, Gold River, Grand Forks, Granisle, Greenwood, Hanceville, Harrison Mills, Hazelton, Hope, Hornby Island, Horne Lake, Houston, Hudson's Hope, Invermere, Kamloops, Kaslo, Kelowna, Keremeos, Kimberley, Kitimat, Kyuquot, Ladner, Ladysmith, Lake Country, Lake Cowichan, Langford, Langley, Lantzville, Lethbridge, Lillooet, Lions Bay, Logan Lake, Long Beach, Lumby, Lytton, Mackenzie, Maple Ridge, Masset, Mayne Island, McBride, Merritt, Merville, Midway, Mill Bay, Mission, Nakusp, Nanaimo, Nanoose Bay, Nelson, New Aiyansh, New Denver, New Westminster, Nitinaht, North Delta, North Saanich, North Vancouver, Okanagan Falls, Oliver, Osoyoos, Oyama, Parksville, Peachland, Pemberton, Pender Harbour, Pender Island, Penelakut Island, Penticton, Pitt Meadows, Port Alberni, Port Alice, Port Coquitlam, Port Hardy, Port McNeill, Port Moody, Powell River, Prince George, Prince Rupert, Princeton, Quadra Island, Qualicum Beach, Quathiaski Cove, Quesnel, Revelstoke, Richmond, Riske Creek, Rock Creek, Rossland, Saanich, Saanichton, Salmo, Salmon Arm, Salt Spring Island, Sardis, Saturna Island, Sayward, Scotch Creek, Sechelt, Shawnigan Lake, Sicamous, Sidney, Skidegate, Slocan, Smithers, Sointula, Sooke, Sorrento, South Surrey, Sparwood, Spences Bridge, Squamish, Stewart, Summerland, Sun Peaks, Surrey, Tahsis, Tatla Lake, Telkwa, Terrace, Tofino, Trail, Tsawwassen, Tumbler Ridge, Ucluelet, Valemount, Vancouver, Vanderhoof, Vernon, Victoria, West Kelowna, West Vancouver, Whistler, White Rock, Williams Lake, Winlaw, Witset, and Yale

Service Types Provided
Addictions / Substance Use
Caregiver Support
Child Services
Disability Services
Housing / Shelter
Immigrant and Refugee Services
Indigenous Services
LGBT2Q+ Community
Mental Health - Adult
Mental Health - Child & Youth
Seniors Services
Victim Services
Youth Services
Ways to Access
  • After Hours Services
  • Listing compilation or directory
  • Provided by phone
  • Provided by text or chat

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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